Ac5 Privacy Policy — Details on Personal Data Collection & Protection
Ac5 takes the security of your personal information seriously. On this page, find out what data is collected, how it is used, and what rights you have.
What Information We Collect
When you create an account or use the ac5 platform, certain personal information is collected. This data is used to improve service quality and ensure a safe experience.
Account Information
At registration, we collect your name, phone number, email address, and date of birth. National ID information may also be requested for identity verification purposes.
Payment & Transaction Information
Records of all transactions conducted in BDT are retained. For transactions via bKash, Nagad, or Rocket, the mobile number and transaction details are recorded. Full PINs or passwords are never stored.
Device & Browser Information
Your device type, operating system, browser version, IP address, and session data are collected automatically. This information is used for security monitoring and technical troubleshooting.
Purpose of Data Use & Cookies
Why We Use Your Information
Collected information is used for the following purposes:
- To create, verify, and manage your account.
- To process BDT transactions and keep your balance up to date.
- To deliver promotions, bonuses, and personalised offers.
- To ensure platform security and detect fraudulent activity.
- To provide customer support and technical assistance.
Cookies & Tracking
Ac5 uses cookies to remember your login state, manage sessions, and analyse platform performance. You can disable cookies through your browser settings, though this may limit certain features. We do not use third-party advertising or tracking cookies.
Data Retention, Security & Third Parties
Data Retention
Your data is stored on secure servers. Information is retained for as long as your account remains active. Upon a closure request, your data will be deleted except where retention is required to meet legal or regulatory obligations.
Data Security
Ac5 uses SSL encryption to secure all data transmissions. Payment information is never stored directly on our servers — all transactions are processed through authorised mobile banking gateways.
Sharing Information with Third Parties
Ac5 does not sell or share personal information with third parties for commercial purposes. Limited data may be shared with specific partners only where required by law, for payment processing, or for fraud prevention.
User Rights
Every ac5 user holds the following rights over their personal information:
You can view and download the information stored in your account at any time.
Contact our support centre to correct any inaccurate or outdated information.
If you request account closure, your data will be deleted except where retention is required by law.
To exercise these rights or if you have any questions, contact us directly.
Policy Updates & Contact
Policy Updates
Ac5 reserves the right to update this Privacy Policy as needed. For significant changes, a notice will be posted on the platform and the updated date will be shown at the top of this page. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Contact Support
For any privacy-related questions or concerns, email us at: [email protected]. For more general enquiries, FAQ View.